Vicidial Administrator Course

Duration 3 Days

 
TOPIC CONTENT
Introduction to VICI Dial
VICI DIAL USER Adding a New User
Modify User
Copy a User
User Status
User Statistics
User Call Back
VICIDIAL CAMPAIGN Add a New Campaign
Copy a Campaign
Modify Campaigns
Dialable Leads and Leads in the Hopper
Lists within this campaign
Campaign Ranks and Call Counts
Campaign – Specific Custom Statuses
Campaign Hotkeys
Campaign Lead recycling
Auto Alt Number Dialing
Agent Pause Codes
Campaign List Mix
Logout All Agents from a Campaign
Delete Campaign
Real time Campaign Stats
Historical and Summary Campaign Reports
VICIDIAL LIST Add a New List
Modify Lists
List Statistics
Delete List
Add or Delete Numbers to/from the Internal and
campaign DNC ListsDownload ListLoading New Leads
VICIDIAL SCRIPTS Add a New Script
Modify Script
Delete Script

 

TOPIC CONTENT
 
VICI DIAL IN GROUPS Add a New In-Group
Copy an In-Group
Modify In-Group
Inbound Group Agent Rank and
Call Count
Delete In-Group
VICIDIAL INBOUND DIDS Add a New DID
Copy a DID
Modify DID
Delete DID
VICIDIAL CALL MENUS Add a New Call Menu
Copy a Call Menu
Modify a Call Menu
VICIDIAL USER GROUPS Add a New UserGroup
Modify UserGroup
Delete User Grou
VICI DIAL REMOTE AGENTS Add a New Remote Agent
Modify Remote Agent
Delete Remote Agen
PHONES Add a New Phone
Modify Phones
Delete Phones
Call-In Phone entry dial-in ViciDial Agents
SERVERS Add a New Server
Modify Servers
Vicidial Server TrunkS
Conf file Templates
CONFERENCES AND VICIDIAL CONFERENCES Add a New Conference
Modify Conference
REPORTS Inbound/Outbound Reports
Agent Performance Report
*astTECS voice Logger  
ASSESSMENT  

 

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Course Schedule:

Please send us an email in below id for course schedule/details :

info@asterisk-training.com